Our Company is dedicated to protecting your privacy when you visit or communicate with our site or personnel. Our Privacy Policy and terms of use offer an explanation regarding any personal data you may provide to us or that we gather from you. The Policy is changed occasionally, so please make sure you review  it regularly.


1. What personal information do we collect from visitors to website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Business Name or other details to help you with your experience. We collect information from you when you register on our site, fill out a form or enter information on our site. To operate our website it is essential to collect or process certain data, such as the following:

  • Information regarding your visits to our website, any resources you used such as traffic data, location data, and any communication data.

  • Forms filled out on our website allow us to collect information about you regarding registration or purchases you may make.

  • Any data collected from communications to us from you, for any reason

2. How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To quickly process your transactions.

  • To send periodic emails regarding your order or other products and services.

  • To follow up with them after correspondence (live chat, email or phone inquiries)

  • To offer you information you have asked for from out site, in direct relation to our services or products.

  • To send information on products we feel might interest you, as long as you have consented to such communications.

  • To fulfil any commitments we made .

  • To explain any changes our website has undergone such as structural or service/product modifications, which could affect our service to you.

  • To contact you regarding goods or services that were a subject of an earlier sale.

3. Personal Data Storage

  • It is possible that we may collect transfer data from you regarding locations outside of the European Economic Area. This information is used for storing and processing. It may be processed by staff outside the European Economic Area, by a company who works for us, or a supplier we have. An example is where we may process and conclude your order by using payment details or offering support services. You have agreed to this communication by processing and finalising your order.  At any time you provide personal data, you agree to a transfer for processing and storage. We take all reasonable steps to ensure the safety of the data transfer in agreement with this privacy policy.

  • Data you provide us with will be stored on secure servers. Any transaction details will be encrypted

  • Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be given.  Information offered is therefore at your own risk. 


4. Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 We use cookies to:

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, It won't affect the user's experience.


5. Sharing Your Information

If applicable, we may share your personal information to any group member. This will include subsidiaries or holding companies we may work with, as well as their subsidiaries if any. Personal Information may be shared with third parties:

  • If we sell part or all of our business or assets we may share personal information to a third party.

  • When legally requested, we may share your information.

  • Fraud protection and to minimise credit risk may require a sharing of your information

6. Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


7. Liability

The website is provided 'as is'. Whilst Marsden Direct Group Ltd has taken every care in the preparation of the content of the website we cannot guarantee that it is accurate. You agree that we will not be liable to you or any third party for any:

  • Loss of business

  • Loss of revenue

  • Loss of profits

  • Loss of anticipated savings

  • Wasted expenditure

  • Loss of privacy

  • Loss of data

  • Loss or damage

Which does not result directly from the actions of Marsden Direct Group Ltd, its partners, employees, subcontractors or agents; and which arise out of or are related to your use of this website. Furthermore Marsden Direct Group Ltd shall not be liable to any person for any loss or damage, which may arise from the use or misuse of any of the information contained in any of the materials on this website.


8. Our consent
By using our website you consent to the collection and use of this information by Marsden Direct Group Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.


9. Contacting Us

We are happy to receive any queries, comments, or requests you may have regarding our Privacy Policy. Feel free and do not hesitate to use the following email to contact us:

If there are any questions regarding this privacy policy, you may also contact us using the information below.

Unit 23 Belton Park Industrial Estate

Loughborough, LE11 5XS

United Kingdom

Tel: 01509 238 800 


Any changes to this policy will be posted on this page. Last updated 22nd May 2018